Complaints
Your feedback matters to us. If you have a complaint, we’re here to listen and put things right.
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Our Commitment
At Creative Protect, we’re committed to making everything as easy as possible for you.
Streamlined Process
Our software is designed to streamline the process of buying cover, making changes, or submitting a claim.
We're Here to Help
If something goes wrong, we understand you may have a reason for a complaint, and we’re here to help.
Register a Complaint
If you wish to register a complaint the quickest way is through the Members Area. You can also contact us on 0800 711 7777 or email us at complaints@anglingprotect.co.uk.
We will acknowledge your complaint within three working days.
If we are unable to resolve your complaint you may be entitled to refer it to the Financial Ombudsman Service (FOS) at:
South Quay Plaza, 183 Marsh Wall, London E14 9SR
If you are eligible we will provide you with details of how to refer to the F.O.S when we send you your final written response or at 8 weeks after receipt of your complaint.
© 2025 Creative Protect. Creative Protect is a trading name of H2A Online Ltd registered at Companies House number 10712264 and registered and authorised by Financial Conduct Authority FRN number 781604.